When you work in a hotel you are a representation of the company, which puts you in a unique position. Customers will expect a good standard of service from all employees they speak to, and you will be no exception. It will be your responsibility to maintain a professional demeanor, and ensure customers have the most enjoyable stay possible. You will need to be friendly and polite, making sure every need of your customer is met. It can be a fast paced and stressful working environment and you need to be able to provide excellent customer service in all situations, no matter what is happening.
Your communication skills are very important. You have to make sure your customers needs are met whilst being friendly and professional. You need to make sure everything is done in a timely manner so that your customers are not kept waiting. You need to be able to convey important information concisely, making sure the customer is informed well so they can enjoy their stay. You may have to deal with very difficult situations, dealing with angry or stressed customers as well as sometimes dealing with customers who may not speak English very well. You will need to be able to handle these situations well, maintaining a professional manner whilst dealing with the enquiries.
This can be a very difficult job as you are dealing with people every day. You can often be faced with difficult situations and challenges, and you need to be able to think on your feet and sort things out quickly. If you have the skills needed you will find this is a job you can do well and will enjoy.